Archive for Author 'John Santiago', only excerpts shown, click title for full entry.
By Sukhi Sandhu, Chairman, NCASEF Over the past several months, I have spent a great deal of time talking with franchisees across the country about the challenges they are facing in their stores. The message has been consistent. Operating costs continue to rise, customer traffic remains under pressure, and too many programs designed to increase […]
By Teeto Shirajee, NCASEF Vice Chair In the fast-moving world of convenience retail, independent franchise owners face a unique blend of opportunity and challenge. From navigating supply chain shifts to managing labor, technology, and customer expectations, running a 7-Eleven store requires both agility and insight. That’s exactly why local Franchise Owners Associations (FOAs) exist—to strengthen […]
By Eric H. Karp, General Counsel The phrase which serves as the title of this article appears on side 13 of the Presentation for the First Quarter of FY 2026, issued by Seven & i Holdings Co., Ltd. (the parent company of 7-Eleven, Inc.) on July 9, 2026 (the “Q1 2026 Presentation”).(1) But the “capital […]
On November 9, an article titled “Franchisees to Boycott Annual 7-Eleven Trade Show” was published on CSPdailynews.com. The article accurately states, “The presidents of all 43 7-Eleven Franchise Owners Associations, which represent the interests of nearly 7,000 franchised U.S. convenience-store locations, have voted unanimously not to attend 7-Eleven’s annual convention and trade show in […]
As I write this, SEI is gearing up for a series of so-called Town Hall Meetings across the country, the apparent purpose of which is to somehow convince existing franchisees how wonderful it is to be a franchisee and why franchisees should be grateful for the franchise agreement they have, notwithstanding the pervasive control […]
No one can argue that we have a great brand. People like it, it’s established, our clientele is established, and the public in general believes in our brand. But it seems that lately our focus has shifted from our brand to “the numbers.” All we care about is achieving our numbers—store count, foot traffic, […]
I continue to hear from franchisees throughout the country who have many concerns regarding the operation of their stores. The biggest concern that 7-Eleven franchisees currently have is the declining gross profit. You can list many reasons for this decline. You can say it’s because of cost increases, trying to keep up with the […]
For some time SEI has been converting its 7-Eleven gas to major brands, such as ExxonMobil, in stores across the country. SEI said the reason behind this conversion is a widely known gas brand will bring more customers to our pumps and into our stores. As of this date, 7-Eleven stores in areas of […]
When it comes to hot foods, our guests today are looking beyond cheesy, greasy and fried temptations. No doubt our products are within our guests’ everyday budget, but there are several challenges to our hot foods program we must overcome before we can reach SEI’s goal of 20 percent of the total merchandise sales. […]
Recently, I set out with some FOA leaders to visit a few 7-Eleven stores and some of our competition to see how we are sizing up compared to other c-store chains. After a few stops it became clearly evident to me that, although 7-Eleven is heading in the right direction with several programs designed […]
