Archive for Author 'John Santiago', only excerpts shown, click title for full entry.
With the economy still on the mend, it appears many state and local governments dealing with budget issues are looking for quick fixes, and these fixes usually end up affecting small businesses like ours one way or another. Whether it’s a tax on sugary drinks, a ban on plastic bags, or new menu labeling […]
With respect to the sale of counterfeit products in your store, this article will begin with the same warning it will end with: DON’T DO IT! Recently, the owner of one brand of a sexual enhancement product accused a 7-Eleven franchisee in Southern California of selling not only that owner’s counterfeit product, but other […]
The idea of store inspections to improve overall cleanliness is not new. In the late 1980s and early 1990s, the Southland Corporation (the predecessor to SEI) would send employees to every 7-Eleven store unannounced to perform store cleanliness inspections. Back then the company realized the best way to get franchisees to follow new policy […]
In the old days, 7-Eleven would hold University of 7-Eleven (USE) events in local market areas and would repeat these in more than a dozen or two areas around the country. It was exceptionally gratifying to go to a USE, meet with the market manager, shake hands with the Division vice president, and float […]
With SEI pursuing an aggressive expansion plan, the number of 7-Eleven stores available for franchising is increasing. Many of these new stores inevitably will be sold to existing franchisees who have proven they can run stores profitably. The others will be sold to newcomers, which is great news, because the more franchisees we have […]
Issue: Menu-Labeling Requirements The National Coalition is calling upon franchisees to support a new bill that will reform rigid menu-labeling requirements introduced by President Obama’s Patient Protection & Affordable Care Act (PPACA), which in its current state creates an unreasonable and costly burden on 7-Eleven storeowners. Among other things, PPACA mandates that foodservice establishments provide […]
The National Coalition has begun its 39th year as an association, and we have just completed our 37th annual convention and trade show. What began with six franchisees in 1973 has continued to grow into a membership of almost 4,000 stores and 40 Franchise Owners’ Associations around the country in the 30 states in […]
We all know that the convenience store industry is constantly evolving. Changes and innovations are introduced almost daily in the form of new products, higher-tech equipment, more effective store layouts, etc. C-stores that do not adapt to these changes quickly fall to the wayside and are soon forgotten. 7-Eleven has always been at the […]
In the late 90s, as many franchisees will recall, a class action was commenced by several franchisees against the Southland Corporation (the predecessor company of 7-Eleven, Inc.) which alleged many wrongdoings by the franchisor, chief among them being that Southland breached the store agreement by failing to give franchisees credit for the value of […]
Just over one year ago, SEI introduced its reorganization program, called Project E, to their employees and the franchise community. With the announcement came promises of streamlined communication to handle payroll, merchandise accounting, and other financial accounting issues; faster response to issues and cases submitted via the CHD process; and access to merchandising personnel […]
