Archive for Author 'Toni Antonetti', only excerpts shown, click title for full entry.
John Harp, CSP, ARM Mitsui Sumitomo Insurance Group Employee turnover and inadequate training directly affects your bottom line and can be a struggle for the best of c-stores. Effective training leads to a more successful employee who is safer and is more comfortable with customers, resulting in improved sales and lower costs. Ineffective training can […]
BY MICHAEL JORGENSEN, EXECUTIVE VICE CHAIRMAN, NCASEF Many of you have seen the photos or read the press releases and coverage on 7-Eleven’s new “lab store” in Oak Cliff, Texas. The idea behind the “lab store” is to test new and different ideas and to identify what resonates with our customers. This is not the […]
BY AJINDER HANDA, NCASEF VICE CHAIRMAN, PRESIDENT, GREATER NORTHWEST FOA We are facing a dilemma: the labor pool is shrinking rapidly. This has been happening in Japan for many years, but now labor problems in Japan are peaking. The same phenomenon is occurring here, and it could be decades before we ever come out of […]
John Harp, CSP, ARM Mitsui Sumitomo Insurance Group When an injury is reported to have happened to one of your employees, the actions taken by you as the employer can greatly assist your workers compensation carrier to reduce the workers compensation claim costs. The initial information that you provide your insurance carrier can aid them […]
BY JAY SINGH, CHAIRMAN, NCASEF 7-Eleven franchisees have a long history of getting involved with our local communities, and we do this through community outreach. To increase our sales and our presence in our local neighborhoods we need to let people know about our stores, and we need to participate in events that do good […]
BY MICHAEL JORGENSEN, EXECUTIVE VICE CHAIRMAN, NCASEF I’m sure you have heard the saying, “Those who do not learn from history are doomed to repeat it.” This saying is attributed to Harvard Philosophy professor George Santayana whose original words were, “Those who cannot remember the past are condemned to repeat it.” It’s a very simple […]
ERIC H. KARP, ESQ., GENERAL COUNSEL TO NCASEF SEI, having placed a figurative gun to the head of thousands of hard-working franchisees, and having succeeded in forcing them to sign an early renewal franchise agreement, cannot escape a close examination of what that agreement will do down the road to store level economics. As Supreme […]
BY JAY SINGH, CHAIRMAN, NCASEF The National Coalition began in 1973 when six store owners got together for a basement meeting in Seattle to talk about 7-Eleven and its problems and opportunities. The company at the time had 3,537 stores, 36 percent of which were franchised. Now, 45 years later, we virtually have written the […]
BY MICHAEL JORGENSEN, EXECUTIVE VICE CHAIRMAN, NCASEF When our current President and CEO returned to 7-Eleven 14 years ago to take the helm of the organization, he began a campaign to break down the “silos” that existed within the company. The online Business Dictionary defines a silo mentality as: “A mind-set present in some companies […]
BY AJINDER HANDA, NCASEF VICE CHAIRMAN, PRESIDENT, GREATER SEATTLE FOA In any business, there are three ways to make money: by increasing sales or gross profit, by decreasing expenses, or by cutting corners. 7-Eleven franchisees are not able to increase sales and GP due to the lack of a sufficient and effective advertising program, or […]
