Archive for Items Categorized 'Avanti Magazine', only excerpts shown, click title for full entry.
A franchisee from my area recently sent me an e-mail regarding a theft procedure adopted by one of her employees that eventually raised a red flag at corporate, resulting in her getting a “bill” for SEI’s share of lost gross profit dollars. The bill was presented in the form of a “Financial Impact” report […]
Franchisees around the country are very concerned about 7-Eleven’s plans to install new DVR security systems in all franchised stores. Don’t get me wrong. I’m fully in favor of replacing the old VHS systems we have that we can’t even buy tapes for anymore. Franchisees should actually welcome the arrival of the DVR, since […]
We’ve said it many times before in the 37-year history of the National Coalition: “Franchisees working together can accomplish more than any number of franchisees working independently.” Bringing franchisees together through the work of the National Coalition and local FOAs is my number one goal for 2012. It’s time that we reemphasize franchisees working […]
At any company that utilizes a lot of equipment, good maintenance support as backup is critical. Until 2010, maintenance in our 7-Eleven stores was managed internally through 7-Eleven, using national and local contractors. Early in 2010 we moved to Facilities Maintenance (FM), a big corporation that provides maintenance management services to similar large companies, […]
It may sometimes appear that the road to obtaining additional stores by existing franchisees is built upon shifting sands with no clear and consistent policy established by SEI for guidance. Undoubtedly, given the number of inquiries that I receive regarding this issue, a great deal of confusion, disappointment, and even resentment is prevalent in […]
One of the features of the 7-Eleven system is the support services provided by 7-Eleven, Inc. (SEI). Among these services are the payroll processing, payroll tax reporting and the payment of withholdings. Unfortunately, the employees hired by franchisees do not always lead exemplary lives. Additionally, these difficult economic times may permeate the family unit, […]
During National Coalition Board meetings, franchisees often raise questions about the advertising fee charged by SEI and the way it is spent. This issue has been brought to SEI’s attention, but the company’s response was not a satisfying one as the information posted on 7-Connect lacks details and is not updated. I decided to […]
SEI has developed somewhere in the neighborhood of 300 or more stores nationally via the Business Conversion Program (BCP), in which independent c-stores, liquor stores, and other businesses can convert to the 7-Eleven brand and receive almost the same benefits as traditional franchisees. Over the last several months we have had a chance to […]
7-Eleven, Inc. announced in mid-November that the company will deploy its new distribution model, Business Transformation (BT), to the remainder of the stores in the Los Angeles area. Along with that announcement came the news that 7-Eleven has selected Los Angeles and San Diego as the next two areas for Concentrated Market Rollout (CMR). […]
This is my last article as executive vice chairman of the National Coalition. As quickly as time goes by, I still cannot believe I have served as executive vice chairman for four years and that I will not be serving franchisees in an official capacity at the national level next year. Over the course […]
