Archive for Author 'John Santiago', only excerpts shown, click title for full entry.
One of the hallmarks of great companies is effective communication. Communication is defined as the exchange of information between people. It is interesting to note the definition includes the word “exchange,” as communication is the sharing of information, not the downloading of information. Since the advent of SEI’s “Project E,” the exchange of information […]
For years we have been hearing bad economic news. The business climate is deteriorating, the consumer is cash-strapped, everyone has fewer disposable dollars, and retailers are having a more difficult time enticing customers to shop in their stores. Consciously or not, after so much bad news, almost everyone is now more selective about where […]
National Coalition of Associations of 7-Eleven Franchisees Announces Record Level of Charitable Funding at 36th Annual Convention August 10, 2011 (Tucson, AZ) – The National Coalition of Associations of 7-Eleven Franchisees announced today that it has helped to raise nearly three quarters of a million dollars this year for two of its charitable partners, Hire […]
As we start to close out the third quarter and put the 100 days of summer behind us, franchisees will begin two major initiatives that could have substantial impact on the operation of our stores and our profitability. The transition from CDC flat fees to a merchandise markup has started, and the Business Transformation […]
I recently attended a meeting in Long Island, New York between area franchisees and SEI to discuss removing the CDC flat fee and instead implementing a merchandise markup model. The meeting included National Coalition Chairman Bruce Maples, UFOLI President Tariq Khan, SEI Senior Vice President of Merchandising and Logistics Jesus Delgado-Jenkins, Vice President of […]
In my role as general counsel to the Coalition, it is part of my job to write six articles each year for publication in Avanti. That means I have already written 24 articles during my four-year tenure, and it is not an easy task to avoid repetition when your topic is limited generally to […]
Early on, the old Southland Ice Company became an icon in the fledgling convenience store industry not only because of its amazing growth and pioneering merchandising ideas, but also because of its “can-do” attitude. Joe C. Thompson, Jr. realized that the best way to get things done was to do it yourself. This resulted […]
The use of social media—texting, e-mailing, Facebook, Twitter, and MySpace, just to name a few—with the new generation is exploding. It seems the world is getting smaller and communication is getting quicker. Everywhere you look, folks are on their electronic gadgets—smart phones, iPads, laptops, Kindles, and the like. It is increasingly obvious that this […]
Our nation is going through bad economic times, and certain parts of the country have been hit harder than others. The housing market is at it’s lowest ever, and the unemployment rate is over nine percent nationwide—in some areas more than fourteen percent. Some argue that those with any type of job are lucky […]
Change is hard, and how we deal with change could determine how successful franchisees are as a group in the future. The convenience store industry continues to change every day, and 7-Eleven is no exception. 7-Eleven has rolled out Project E, a system-wide managerial reorganization that changes the company from 8 divisions to 14 […]
